Terms of service
OVERVIEW
Welcome to the Kenzel store! The terms "we", "us", and "our" refer to the Kenzel store. Kenzel operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you, our customers, with a personalized shopping experience. Kenzel is powered by Shopify, which enables us to offer you the Services.
The following terms and conditions, along with all policies referenced herein (collectively, the "Terms of Service" or "Terms"), set out your rights and obligations when using the Services.
These Terms of Service contain important information regarding your legal rights, including disclaimers of warranties and limitations of liability, and should be read carefully.
By visiting, using, or interacting with our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or our Privacy Policy, you must not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT By accepting these Terms of Service, you represent that you are of legal age in the province or state in which you reside, and that you have given us permission to allow any minor dependents for whom you are responsible to use the Services on devices owned, purchased, or managed by you.
To use the Services—including accessing or browsing our online stores or purchasing any products or services we offer—you may be required to provide certain information, such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.
You agree that you are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS We make every effort to accurately represent our products and services in our online stores. However, colors or product appearance may differ from what is shown on your screen due to the type of device used to access the store, as well as your device settings and configuration.
We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or will be exactly as shown or described in our online stores.
All product descriptions are subject to change at any time, without prior notice, and at our sole discretion. We reserve the right to discontinue any product at any time and to limit the quantities of products we offer on a case-by-case basis, per person, geographic region, or jurisdiction.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Kenzel reserves the right, in its sole discretion, to accept or reject your order for any reason. Your order is not accepted until Kenzel provides an acceptance confirmation. For your order to be accepted, we must receive and process your payment. Please review your order carefully before submitting it. After acceptance, Kenzel may not be able to accommodate cancellation requests. If we are unable to accept, modify, or cancel your order, we will attempt to notify you using the email, billing address, and/or phone number provided at the time of ordering.
Purchases are subject to return or exchange only under our Return Policy [LINK].
You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without prior notice. The amount charged for a product or service will be the price in effect at the time your order is placed, as indicated in your order confirmation email. Unless otherwise expressly stated, prices do not include taxes, shipping, processing, customs, or import fees.
Prices listed in our online stores may differ from those in physical stores or online/other stores operated by third parties. We may occasionally offer promotions on the Services that are governed by separate terms and conditions, which may affect prices. In the event of any conflict between promotion terms and these Terms, the promotion terms will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our stores. You agree to promptly update your account information, email address, credit card numbers, expiration dates, and other information as necessary to enable us to complete your transactions and contact you when needed.
You represent and warrant that: (i) the credit card information you provide is accurate, complete, and valid; (ii) you are authorized to use the credit card for the purchase; (iii) the charges incurred by you will be honored by your credit card company; and (iv) you will pay the stated prices, including shipping and processing fees and all applicable taxes.
SECTION 5 - SHIPPING AND DELIVERY
We cannot be held responsible for delays in shipping or delivery. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs procedures, or circumstances beyond our control. Title and risk of loss pass to you upon transfer of the products to the shipping carrier.
SECTION 6 - INTELLECTUAL PROPERTY
All trademarks, trade names, text, images, visuals, graphics, product reviews, videos, and audio—among other content—contained in or comprising our Services, including the design, selection, and arrangement thereof, are the property of Kenzel store, its affiliates, or licensors, and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms grant you permission to use the Services solely for your personal, non-commercial purposes. Without our prior written consent, you may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material on the Services, except as expressly permitted herein. Nothing in these Terms shall be construed as granting you any license or other right under any patent, trademark, copyright, or other intellectual property right of Kenzel, Shopify, or any third party, except as expressly stated. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by Kenzel.
Names, logos, product and service names, designs, and slogans belonging to Kenzel are trademarks of Kenzel or its affiliates or licensors. You may not use such trademarks without prior written permission from Kenzel. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
As part of the Services, we may provide you with access to third-party tools provided by third parties, over which we have no monitoring, control, or input.
You acknowledge and agree that we provide access to such optional third-party tools "as is" and "as available," without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Your use of any optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms under which the tools are provided by the relevant third-party provider(s).
We may also introduce new features or tools to the Services in the future (including the release of new tools and resources). Such new features or tools shall also be considered part of the Services and shall be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and links (including embedded third-party functionality) to websites operated or provided by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access any third-party materials or websites, you do so entirely at your own risk.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Before engaging in any transaction, you should carefully review the third party's policies and practices and ensure you understand them. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
[Seller Note: This section accurately describes the relationship between Shopify and your store and should not be removed or modified.]
Kenzel is powered by Shopify, which enables us to provide you with the Services. However, all sales and purchases made in our store are conducted directly between you and Kenzel. By using the Services, you acknowledge and agree that Shopify is not liable to you for anything arising from or related to sales between you and Kenzel, including any injury, damage, or loss resulting from purchased products or services. You hereby expressly release Shopify and its affiliates from any and all claims, damages, and liabilities arising from or related to purchases and transactions with Kenzel.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy [LINK], and some personal information may also be subject to Shopify's Privacy Policy, viewable [here]. By using the Services, you acknowledge that you have read these privacy policies.
Since the Services are hosted by Shopify, Shopify collects and processes personal information related to your access to and use of the Services for the purpose of providing and improving the Services. Information you transmit to the Services will be transmitted to and shared with Shopify and third parties located in countries other than your country of residence, as necessary to provide you with the Services. For more information on how we, Shopify, and our partners use your personal information, please review our Privacy Policy [LINK].
SECTION 11 - FEEDBACK If you send, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial purposes. For example, we may use the rights under this license to operate, provide, evaluate, improve, enhance, promote, and fulfill our obligations and exercise our rights under these Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentives received in connection with your Feedback submission; and (iii) your Feedback complies with these Terms. We have no obligation to: (1) keep your Feedback confidential; (2) compensate you for your Feedback; or (3) respond to your Feedback.
We may, at our sole discretion, monitor, edit, or remove Feedback that we determine is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms of Service, but we have no obligation to do so.
You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not be libelous or otherwise unlawful, abusive, or obscene, and will not contain any computer virus or other harmful code that could affect the operation of the Services or any related website. You may not use a false email address, impersonate any person, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you provide and its accuracy. We assume no responsibility and disclaim any liability for Feedback posted by you or any third party.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, to change or update information, and to cancel orders (even after you have placed an order) if any information is inaccurate, at any time without prior notice.
SECTION 13 - PROHIBITED USES You may access and use the Services only for lawful purposes. You may not directly or indirectly access or use the Services for: (a) any unlawful or malicious purpose; (b) violating any international, federal, state, provincial, or local regulation, rule, law, or ordinance; (c) infringing our or others' intellectual property rights; (d) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating against any of our employees or others; (e) transmitting false or misleading information; (f) knowingly uploading, transmitting, or otherwise using material that does not comply with these Terms; (g) sending or facilitating "spam," "chain letters," unsolicited emails, or similar promotional/marketing content; (h) impersonating or attempting to impersonate any person or entity; or (i) engaging in any conduct that restricts or inhibits others' use or enjoyment of the Services, or that we determine may harm or expose Kenzel, Shopify, or Service users to liability or legal consequences.
You further agree not to: (a) upload or transmit viruses or any malicious code that affects the functionality or operation of the Services; (b) copy, reproduce, sell, resell, or exploit any portion of the Services without our express written permission; (c) collect or track others' personal information; (d) engage in spam, phishing, fraud, pretexting, spidering, crawling, scraping, or similar activities; or (e) circumvent, disable, or interfere with security features of the Services, related websites, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account if we determine you have violated any provision of these Terms.
SECTION 14 - TERMINATION We may terminate this agreement or your access to the Services (or any part thereof) at any time, without notice, in our sole discretion, and you remain liable for all amounts due up to the date of termination.
The following sections survive termination of this agreement: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES Information provided on or through the Services is for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of such information. Your reliance on such information is at your own risk. We disclaim all liability and responsibility arising from reliance by you or any other visitor to the Services, or anyone who may be informed of any of its contents, on such materials.
EXCEPT AS EXPRESSLY STATED BY KENZEL, THE SERVICES AND ALL PRODUCTS PROVIDED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABILITY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT, REPRESENT, OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
SECTION 16 - LIMITATION OF LIABILITY TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL KENZEL, OUR PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSORS, OR SHOPIFY AND ITS AFFILIATES BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, REVENUE, SAVINGS, DATA LOSS, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
SECTION 17 - INDEMNIFICATION You agree to indemnify, defend, and hold harmless Kenzel, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, and subcontractors from any claim, loss, liability, or demand (including reasonable attorneys' fees) arising from: (1) your breach of these Terms of Service or any documents incorporated by reference; (2) your violation of any law or third-party rights; or (3) your access to or use of the Services.
We will notify you of any such claim, but delay in notification does not relieve your obligations unless you suffer material prejudice. We may assume control of the defense and settlement of any claim (including attorney selection), at your expense, but we will not settle any claim imposing non-monetary obligations on you without your consent (not unreasonably withheld). You agree to cooperate in the defense of any claim and provide relevant documents.
SECTION 18 - SEVERABILITY If any provision of these Terms of Service is held to be invalid, void, or unenforceable, such provision shall be enforced to the maximum extent permitted by applicable law, and the unenforceable portion shall be deemed severable from these Terms of Service. Such determination shall not affect the validity and enforceability of the remaining provisions.
SECTION 19 - WAIVER; ENTIRE AGREEMENT Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or operating rules posted by us on this site or in respect to the Services, constitute the entire agreement and understanding between you and us, govern your use of the Services, and supersede any prior or contemporaneous agreements, communications, and proposals (oral or written) between you and us (including prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 20 - ASSIGNMENT You may not assign, transfer, or sublicense this Agreement or any rights or obligations under these Terms without our prior written consent; any such attempt is void. We may assign, transfer, or sublicense these Terms and our rights and obligations without your consent or notice.
SECTION 21 - GOVERNING LAW These Terms of Service and any separate agreements under which we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction where Kenzel's headquarters is located. You and Kenzel consent to the jurisdiction and venue of the federal and state or regional courts in that jurisdiction.
SECTION 22 - HEADINGS The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website, at our sole discretion. It is your responsibility to check our website periodically for changes. Significant changes to these Terms will be notified to you in accordance with applicable law, and such changes become effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.
SECTION 24 - CONTACT INFORMATION For questions regarding the Terms of Service, please contact us at shop@kenzel.com.tr.
Our contact details are as follows: GODE GİYİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ kenzel@kenzel.com.tr Mesrutiyet Mahallesi Kodaman Sokak No:83 Osmanbey-Istanbul/TÜRKİYE +90 505 824 24 24
