Refund policy

EXCHANGES AND RETURNS

You can return or exchange products purchased through our website within 7 days from the date of purchase. However, for products included in 50% and higher discounts, returns are not possible—only exchanges can be made.

Please ensure that the dress you wish to return or exchange:

• has not been worn,
• has not been washed,
• still has all original tags attached,
• is in its original packaging.

To help you faster, please contact our team within 7 days from the purchase date before shipping the dress for a size exchange or return request. Our team will guide you through the process and assist you in finding the right size.

Return and Exchange Conditions:

• The dress must still have its tags attached and show no signs of wear, tearing, or damage.
• Return and exchange requests must be made within 7 days from the date the order was received.

Products Not Eligible for Exchange:

• Dresses that have been worn, washed, altered, or damaged after delivery.
• Dresses that have been altered/tailored upon customer request.
• Dresses without original tags or packaging.
• Dresses that do not meet the above return and exchange conditions.
• No returns or exchanges are available for international orders.

If you have any questions or concerns regarding our return and exchange policy, please feel free to contact our customer service team via: Email: shop@kenzel.com.tr WhatsApp / Phone: +90 505 824 24 24

We are always here to assist you and ensure you have a pleasant shopping experience. Thank you for choosing the Kenzel brand for your special and happiest days. We truly appreciate your understanding and cooperation regarding our return and exchange policy.