Article 1- Parties

1.1. Satıcı

Name: GODE GİYİM SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: Mesrutiyet Mahallesi Kodaman Sokak No:83 Osmanbey-Istanbul/TURKEY
Tel: +90 212 230 51 17
Email : [email protected]

1.2. Alıcı

Within the scope of this contract, the BUYER is the person who orders from the website https://kenzel.com.tr/. The address and contact information of the BUYER used when becoming a member or placing an order will be taken as basis.

Article 2- Subject

The subject of this distance sales contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product whose qualifications and sales fee are specified below, which the BUYER ordered electronically from the SELLER’s https://kenzel.com.tr/ website.

The buyer, the seller’s name, title, open address, telephone and other access information, the basic qualities of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc. All preliminary information about the goods subject to sale and the use of the right of “withdrawal” and how to exercise this right, the official authorities to which they can submit their complaints and objections, etc. It accepts and declares that it has been informed by the seller in a clear, understandable and internet environment, confirms this preliminary information electronically and then orders the goods in accordance with the provisions of this contract.

The preliminary information on https://kenzel.com.tr/ and the invoice issued upon the order placed by the buyer are integral parts of this agreement.

Article 3- Contractual Product/Payment/Delivery Information

The type and type, quantity, model, sales price, payment method, person to receive delivery, delivery address, invoice information, shipping fee of the products purchased electronically are as follows. The person to be invoiced and the person who makes the contract must be the same. The information below must be correct and complete. The buyer agrees to fully cover the damages arising from situations where this information is not correct or incomplete, and also accepts any liability that may arise from this situation.

The SELLER reserves the right to stop the order when it deems necessary, when the information provided by the BUYER does not correspond to reality. If the SELLER cannot reach the BUYER from the phone, e-mail and postal addresses provided by the BUYER in cases where the SELLER detects a problem in the order, it freezes the execution of the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue during this period. If no response is received from the BUYER within this period, the SELLER cancels the order in order to prevent damage to both parties.

Article 4- Contract Date and Force Majeure

The contract date is the date the order is placed by the buyer.

Situations that do not exist or were not foreseen at the time of the signing of the contract, that develop beyond the control of the parties, that make it impossible for one or both of the parties to fulfill their obligations and responsibilities assumed by the contract partially or completely or to fulfill them on time, will be considered as force majeure (Natural disaster, war, terrorism, insurrection, changing legislative provisions, seizure or strike, lockout, significant failure in production and communication facilities, etc.). The party to whom force majeure occurs shall notify the other party immediately and in writing.

During the continuation of force majeure, no liability shall arise due to the failure of the parties to fulfill their obligations. If this force majeure situation continues for 30 (thirty) days, each party will have the right to terminate unilaterally.

Article 5- Rights and Obligations of the Seller

5.1. The Seller accepts and undertakes to fulfill the obligations imposed on it in the contract in accordance with the provisions of the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts, except for force majeure.

5.2. Persons under the age of 18 (eighteen) may not shop at https://kenzel.com.tr. The seller shall take as basis that the age of the buyer specified in the contract is correct. However, the seller will not be held responsible in any way due to the buyer’s age misspelling.

5.2. https://kenzel. com.tr/ is not responsible for price inaccuracies caused by system errors. Accordingly, the seller is not responsible for promotional and price errors that may arise from the system, design or illegal interventions that may be made to the website. The buyer cannot claim rights from the seller based on system errors.

5.3 . Purchases from https://kenzel.com.tr can be made by credit card (Visa, MasterCard, etc.) and bank transfer. Orders not remitted within 3 days from the date of order will be canceled. The time of processing of orders is not the moment the order is placed, but the moment the necessary collection from the credit card account is made or the transfer (EFT) is received in the bank accounts. Payment methods such as prepaid shipping or postal checks, which are carried out without contacting customer service, are not accepted.

Article 6- Rights and Obligations of the Buyer

6.1. The Buyer accepts and undertakes to fulfill the obligations imposed on him in the contract in full, except for force majeure.

6.2. By placing an order, the Buyer accepts and undertakes that he/she is deemed to have accepted the provisions of the contract and that he/she will make the payment in accordance with the payment method specified in the contract.

6.3. The buyer accepts and declares that the seller’s name, title, open address, telephone and other access information, the basic qualities of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc. from the website https://kenzel.com.tr. all preliminary information about the goods subject to sale and the use of the right of “withdrawal” and how to exercise this right, the official authorities where they can submit their complaints and objections, etc. It accepts and declares that it has clear, understandable and appropriate information in accordance with the internet environment and that it confirms this preliminary information electronically.

6.4. Depending on the previous article, the Buyer declares that he / she has read and informed the https://kenzel.com.tr
order / payment / usage procedure information, which includes product order and payment terms, product usage instructions, precautions and warnings against possible situations, and that he / she has given the necessary confirmation electronically.

Article 7- Order/Payment Procedure

Order:

After the TL amount including VAT (total installment amounts in installment transactions) of the products added to the shopping cart is approved by the buyer, it is processed through the pos of the relevant bank card. For this reason, an order confirmation e-mail is sent to the customer before the orders are shipped
. Shipment is not made before the Order Confirmation mail is sent.

Any disruption in the process or problems that may arise with the credit card will be notified to the buyer by using one or more of the telephone/fax/e-mail methods specified in the contract. If necessary, the buyer may be asked to contact his/her bank. The time of processing the orders is not the moment the order is placed, but the moment it is determined that the necessary collection is made from the credit card account or that the transfer (EFT) has reached the seller accounts.

Exceptionally, if it is understood that the goods subject to the contract cannot be supplied for a justifiable reason and / or if a stock problem is encountered, if the buyer is immediately informed and approved in a clear and understandable manner, another good of equal quality and price may be sent to the buyer or in line with the buyer’s desire and choice; another new product may be sent, the product may be expected to enter the stocks or other obstacles to delivery to be removed and / or the order may be canceled.

In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer shall be notified of this situation and the total amount paid and any documents that put him under debt, if any, shall be returned to him within ten days at the latest and the contract shall be canceled. In such a case, the buyer shall not claim any additional material and moral damage from the seller.

Payment:

At https://kenzel.com.tr/, cash order options are offered to buyers who do not want to use their credit card information on the internet. In payment by wire transfer, the buyer can choose the most suitable bank and make the transfer. If EFT is made, the date of receipt will be taken into account. When making a wire transfer and/or EFT, the “Sender Information” must be the same as the Invoice Information and the order number must be written.

After the delivery of the product, if the relevant bank or financial institution does not pay the product price to the Seller due to the unfair or unlawful use of the credit card belonging to the Buyer by unauthorized persons in a way not caused by the fault of the Buyer, the Buyer is obliged to send the product delivered to him to the Seller within 10 days. In such cases, transportation expenses belong to the Buyer.

If the buyer has preferred to pay by credit card, the BUYER agrees, declares and undertakes that he / she will confirm the relevant interest rates and default interest from his / her bank, and that the provisions regarding interest and default interest in accordance with the provisions of the legislation in force will be applied within the scope of the “Credit Card Agreement” between the Bank and the BUYER.

Article 8- Shipment/Delivery Procedure

Shipment After the order confirmation e-mail is sent, the product(s) are given to the cargo company contracted by the seller. If the buyer wishes to pick up the product from the store, the buyer will be informed via phone/sms/email after the product is delivered to the store.

Delivery:

The product / products will be delivered to the address of the buyer or to the store specified by the seller with the cargo contracted by the seller. The delivery period is 30 days from the sending of the Order confirmation e-mail and the conclusion of the contract. This period may be extended by a maximum of ten days, provided that the Buyer is notified in advance in writing or by a continuous data carrier.

The products are sent with telephone notification to the regions where the cargo companies do not deliver to the address.

In the regions where the Cargo Company delivers one day a week, in cases where there are inaccuracies and deficiencies in the shipment information, in cases such as some social events and natural disasters, there may be sagging in the specified day period. The buyer cannot impose any responsibility on the seller due to these sags. If the product will be delivered to a person / organization other than the Buyer, the seller is not responsible for the extra shipping costs that may arise from the person / organization to be delivered not accepting the delivery, inaccuracy in the shipping information and / or the Buyer’s absence. If the product(s) has not reached the customer within the specified days, delivery problems should be reported immediately to customer service by using the e-mail address [email protected].

In case of damaged package; Damaged packages should not be received and a report should be made to the Cargo Company official. If the Cargo Company official is of the opinion that the package is not damaged, the buyer has the right to have the package opened there to check that the products are delivered undamaged and to request that the situation be determined by a report. After the package is received by the Buyer, it is accepted that the Cargo Company has fully fulfilled its duty. If the package is not accepted and a report is made, the situation must be reported to the seller’s Customer Service as soon as possible with the copy of the report remaining with the Buyer.

Article 9- Confidentiality

The information provided by the buyer to the seller for the purpose of making payment with the information specified in this contract will not be shared by the seller with third parties.
The seller will only be able to disclose this information within the framework of the existence of an administrative / legal obligation. Within the scope of any judicial investigation with documented investigative capacity, the seller may provide the relevant authority if he / she has the information requested from him / her.

Credit Card information is never stored, Credit Card information is only used for obtaining authorization by securely transmitting it to the relevant banks during the collection process and is deleted from the system after authorization.
Information such as e-mail address, postal address and telephone of the buyer is only used by the seller for standard product delivery and information procedures. In some periods, campaign information, information about new products, promotional information may be sent to the buyer after approval.

In the event that the order is realized, the Buyer is deemed to have accepted all the terms of this agreement.