EXCHANGES AND REFUNDS

It is possible to return and exchange the products you have purchased through our website within 7 days from the date of purchase. For products that are included in the 50% discount only, refunds cannot be made, only exchanges can be made. Please make sure that the dress you request for return and exchange is unused, unwashed and in its original packaging with all tags attached.

To help us help you faster, contact our team within 7 days from the date of purchase before shipping your dress to exchange sizes or request a refund. Our team will guide the process and help you find the right size for your dress.

Return and Exchange Policy:
* Dress tags must remain attached and there must be no signs of wear, tear or damage.
* Return and exchange requests must be made within 7 days of receipt.
Items Not Available for Exchange:
* Dresses that have been worn, washed, altered or damaged after delivery.
* Dresses that have been altered upon request.
* Dresses without original tags or packaging.
* Dresses that do not meet the above return and exchange conditions.

*For inquiries regarding returns and exchanges from international locations, please contact our customer service team at +90 505 824 24 24 (Whatsapp) or our email [email protected]

If you have any questions or concerns regarding our return and exchange policy, please feel free to contact our customer service team via [email protected] / +90 505 824 24 24 mail and WhatsApp. You can always contact us to help you and have a pleasant shopping experience. Thank you for choosing Kenzel brand for your special and happiest days. Thank you for your understanding and cooperation regarding our return and exchange policy.